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Coastal Bliss Adventures

In our hearts, we all live on the land. That is the real world. We take away the obstacles to experience what is real, to experience your bliss. We show you the way. That's Coastal Bliss Adventures.

Policies
Covid-19 Impacts on Tours and Operations

Look For Your Bliss Now

How Covid-19 affects our operations and you

December 06, 2020

COVID_19 Protocol (see complete document)CBA Welcome

To our valued customers:

The 2020 Kayaking and Adventure season was challenging for Coastal Bliss Adventures and Cowichan Bay Kayaking however we managed to consolidate our operations and survive as a company.  As we prepare for the 2021 season, we are hopeful that we will be able to run more of our programs, while at the same time being aware of the uncertainty regarding this.  COVID_19 is still a concern and restrictions continue to be in place, with increased requirements added on 19 November, for mask wearing at all public indoor spaces.  It is important that we all follow the best practice to contain the spread of COVID-19.  These practices currently require people in  British Columbia to be aware of and to: Follow the Province wide restrictions
While we limit our number of contacts and avoid non-essential travel and gatherings, Coastal Bliss Adventures remains operational albeit in a limited capacity. Our first priority is the health and safety of our employees, guests and communities through these challenging times.
Our staff and management continue to carefully watching the trends of the COVID-19 Pandemic and the Federal and Provincial directives. We are closely monitoring the recommendations and precautionary measures of the World Health Organization, Health Canada, the BC Centre for Disease Control, and our provincial health officer. While we acknowledge that the best practice is to stay home, given the nature of the activity of kayaking, canoeing, SUP boarding and hiking, in wide open spaces, and with rigid protocols in place, we are confident that the service of adventure tourism and tours that we offer can continue, whilst reducing the risk of transmission of the COVID-19 virus to customers and employees. It is acknowledged that participating in outdoor activities can offer health benefits to both the participants physical, mental, and emotional well- being.
Management at Coastal Bliss Adventures are committed to the ongoing safety of customers employees and local and indigenous communities. Various precautionary measures have been put in place to help reduce the risk of virus transmission. Safety will rely on the full cooperation of our customers and employees from the time we arrive at the facility / tour until the time we leave.
The safety measures we have implemented include:

    1. Monitoring Employee and co-worker health.
    2. Practicing physical distancing.
    3. Use of PPE (as of Nov 19, 2020 until further notice masks are mandatory on the Bluenose Marina where our kayak dock is situated).
    4. Reducing the number of touch points & rigorous cleaning of remaining touch points.
    5. Training our employees on enhanced cleaning, disinfecting and sanitizing procedures.
    6. Requiring the adherence of customers and employees to our policies and procedures.

 

A full list of the internal measures we have implemented can be found on our websites www.coastalbliss.ca and www.cowichanbaykayaking.com and these measures are also posted at the Cowichan Bay Kayaking location, at our tour preparation base and in our vehicles. We hope that our environment will return to a semblance of 'normal' soon, but for now, this method of operation is our 'new normal'.
We acknowledge that every customer will make their own decision as to whether it is in their best interest to participate in our water and land-based activities during these times or not. However, should you choose to join us, we will welcome you and require your full cooperation with regards to the measures that have been implemented for everyone's safety.
Stay safe,
Georgia Newsome
Gary Ward

 

COVID_19 Protocol (see complete document)
GENERAL MESSAGING TO CUSTOMERS
  1. If you have underlying medical conditions, it is recommended that you not visit our facility. Anyone displaying symptoms of COVID-19, which primarily displays as a persistent cough, will not be permitted to enter the facility, or participate in tours. If you do not feel well or have been in contact with others who are unwell, please stay home.  When in doubt, get tested!
  2. If you have traveled outside of Canada, you are not permitted at our facility until you have self-isolated for a minimum of 14 days. If you are showing symptoms of COVID-19, please do not come to our facility. If you live in a household with someone who has COVID-19 or is showing symptoms of COVID- 19, please do not come to our facility.
  3. Online or over the phone booking and payment is preferred. If payment is required at the time of the tour (day and partial- day tours), only credit and debit card will be accepted.
  4. You will be required to sign a declaration of health included on the waiver prior to commencing the tour.
  5. You will be required to agree to contact tracing following to the tour. Should you or someone in your group test positive for Covid-19, following the tour and within 14 days, you agree to contact the company and inform them. In addition, the company agrees to inform you and your party should someone that you may have been in contact with during your tour, tests positive for Covid-19.
  6. PHYSICAL DISTANCING (minimum 2m/6ft apart) IS REQUIRED WHILE ON SITE between groups who have not booked, traveled, and arrived together at our facility. Failure to effectively observe physical distancing, risks the closure of the company, and as such, if you blatant and repeated ignore physical distancing and use of other PPE (as required) you will be asked to leave the premises and may be suspended from the tour and / or future tours.
  7. The exception to PHYSICAL DISTANCING of 2m/6ft is within shuttle vehicles, water taxis or float planes and big canoe.  In these situations, masks, or appropriate alternate option (for those unable to wear a mask) must be worn at all times. (Please see Transportation). Within the Big Canoe, groups will be those who are travelling together and/or there will be a minimum of 1m/3ft between guests (See Kayaking Operations)
  8. Following the recommendations of Health Canada, we do not require customers to wear a mask while present at the facility; however, we request that you bring a mask for use at times when physical distancing is not possible.  This maybe while on the kayak dock, or during a hiking tour and that on multi- day tours you have at least one spare mask.
  9. We recommend that you bring hand sanitizer and use it every time you touch a foreign surface (doors, doorknobs, seats, railings).
  10. Day and part- day tours: Please bring your own water as we will not be providing any and will have no place for you to fill up your water bottles at this time.
  11. Multi-Day tours: We will have strict protocol around use of water filters, pristine drops available, and guests are encouraged to bring a 'Lifestraw' bottle or some other form of personal water filtration and sterilization system.
  12. Do not handle each other's equipment paddles, PFDs, wetsuits, backpacks, etc. unless you have sanitized your hands to do so.
  13. The washrooms on-site at Cowichan Bay Kayaking are managed by Bluenose Marina and typically not for client use. If they are open, only the facility by the road is you your use. The marina facilities will be disinfected frequently.  Please use sanitizer directly prior to punching in door code.
CHECK-IN POLICIES
  1. Online or over-the-phone booking is recommended, including payment.
  2. Wear a mask: Guests are required to wear masks while on the Bluenose Marina at our kayak dock (these should be removed once on the water).
  3. PRACTICE PHYSICAL DISTANCING (minimum 2m/6ft apart) between booking parties and employees, and follow the signage directions and markings on the ground/deck. Where physical distancing is not possible guests and employees must both wear a mask.
  4. At times when there may be a higher volume of customers a company 'greeter' (on upper deck) will inform the Cowichan Bay Kayaking customers of the various protocols that are in place. Customers may be asked about their recent travel history, general health relative to COVID_19 symptoms and 'household bubble' in addition to kayak related questions (Any information of a personal nature will be confidential to those required to have information).
  5. Waivers are to be completed online and prior to the tour if the company has adopted a digital waiver system. Otherwise, PHYSICAL DISTANCING and/or use of a mask should be observed when administering paper waivers to guests.
  6. If payment is required at the facility it must be by credit or debit card.
  7. Guests are not to arrive at the kayaking facility any earlier than necessary and are asked to wait at distancing lines or at gated area until called down to launching dock. Avoid gathering of people in areas close to the facility i.e. car parks, outside check-in offices; encourage PHYSICAL DISTANCING between groups.
  8. Where entry into a facility is required and includes opening/closing of a door, install hand sanitizing stations, prop entry doors open and clean all surfaces and touched items before the next booking group enters.
  9. Increase and encourage frequent handwashing and hand sanitizing among all customers.
CUSTOMER ADHERENCE

All policies will be enforced and anyone not in compliance with these policies will be asked to leave the premises and may be suspended from future trips.